FAQs

Frequently Asked Questions

GENERAL

Yes, a 50% non-refundable deposit along with your signed contract is due at the time of booking to reserve the selected inventory on your event date. The balance of your invoice is due ten (10) business days before your event date(s).

Please contact us at hello@itslitevents.com or use our event inquiry form. Our pricing may vary depending on specific time windows, multiple installs, set-up complexity, location, etc., and will be quoted to you at your time of request.

We recommend reserving your selected products as soon as your event date and venue are confirmed. Both staff and inventory are limited and availability is subject to change until your signed contract and deposit are received.

If we do not have the inventory already available, we would love to collaborate with you to produce creative, impactful, and unique pieces to display at your event. Once confirmed, custom work can take up to 4-6 weeks. Please note that our marquee products (including custom work) are not available for purchase.

Customization is available! We do have multiple colors of lightbulbs in stock. Share your vision with us and we will see if and what we can make happen. Subject to upcharges dependent on color and complexity of the request.

At this time, we are available to all venues within San Luis Obispo County. Outside of this area may incur additional fees. 

While all our products vary in width, our current inventory has:

  • 1ft tall “THE“, “MR & MRS“, “MR & MR“, “MRS & MRS“
  • 2ft tall letters from A-Z 
  • 2ft symbols (♥, &, #, !, )
  • 4ft tall letters – (inventory is limited, please inquire)
  • 4ft tall numbers – (inventory is limited, please inquire)
  • Cursive phrases: LOVE, AMOR
  • Miscellaneous size symbols: accents, wine glass, heart, moon, star, arrows, periods, commas, and apostrophes.

Due to both safety and the custom handmade nature of our marquee products, It’s Lit Event Rental and Design staff will deliver, set up, and take down all products to ensure a smooth and successful event.

We highly recommend each client have an inclement weather backup plan. Our marquee products and structures are weather resistant and can be used in normal weather conditions. We will require our products to be set up in an indoor and/or covered area in severe weather (such as high winds, rain, hail, etc.) If your event happens to have severe weather, refunds will not be offered if a suitable backup plan is not in place.

Yes, proof of insurance can be sent to your venue based on request. 

SET-UP

Most set-ups will require one standard power outlet. Depending on which and how many marquee products are being used, we may need to use two (or more) standard power outlets on separate circuits. Power will be discussed more in detail before booking.

 

No problem. It’s Lit Event Rental and Design can provide a generator at an additional cost. Our generators are subject to availability and must be confirmed ten (10) days prior to the event date.

While all lightbulbs are tested prior to and during installation, extra lightbulbs will be available in case one needs to be replaced during the event. Instructions will be given to the client and/or the client’s person of choosing. 

Once the It’s Lit staff have finished the installation and left the venue, the client may not move the set-up. If the client wishes the It’s Lit staff to move the current set-up during the event, it must be confirmed and scheduled prior to the event date. It’s Lit staff are not permitted to move any furniture/event rentals that do not belong to It’s Lit Event Rental and Design.